Terms & Conditions and Your Consent

Your Physiotherapist:

• Qualified Care: By booking online, you’re choosing a professional who’s fully trained in physiotherapy.
• Open Communication: If you have questions during your appointment or need to pause treatment, feel free to speak up. Your comfort and understanding are crucial.

Health Information:

• Comprehensive History: To provide the best care, I’ll need details about your past and current health, including any medical conditions, treatments, medications, and overall health status.

Examination Process:

• Assessment Needs: To accurately diagnose and treat you, it might be necessary to examine the affected area and possibly related areas, which could require you to undress to your underwear.
• Movement Analysis: Simple movements or tests may be conducted to gauge your physical condition and tailor the treatment effectively.

Diagnosis and Treatment:

• Collaborative Discussion: After evaluation, we’ll discuss the diagnosis and treatment plan. If physiotherapy isn’t suited to your needs, I’ll explain why.
• Post-Treatment Advice: It’s normal to feel some discomfort for about a day after treatment. If concerns arise, you’re welcome to contact the office during working hours.
• Healing Process: Recovery and improvement often necessitate multiple sessions, and this gradual process is entirely normal.

Bookings, Modifications, and Missed Appointments:

Booking Online:

• Agreement: Confirming your appointment online signifies your acceptance of these terms and the treatment approach.

Cancellations and Charges:

• Late Cancellations: If you cancel less than 24 hours before your appointment, it incurs the full session fee. This applies to all bookings, including those made over the phone or in person for single sessions. I understand life can be unpredictable, but to avoid a late cancellation fee, please provide sufficient notice if you need to reschedule.

• Non-Refundable Charges: Charges for online bookings are final and cannot be refunded. For appointments booked through other means, payment is due at the time of service. You can reschedule without any extra cost if done more than 24 hours in advance.

• No-Shows: Missing your appointment without proper notice will result in a non-refundable charge. This time was reserved for your treatment. I rarely enforce no-show fees, as my goal isn’t to discourage you from coming back. However, it’s important to be aware of this policy to ensure fairness and effective scheduling for all my patients.

• Rescheduling: Visits can be rescheduled up to two times. Any additional reschedule requests beyond that cannot be accommodated, and any fees paid are non-refundable. Understanding is appreciated as the goal is to provide the best service to all patients.

I’m here to provide the best care possible. Following these policies helps me ensure that each patient receives the attention and treatment they need. If you have any questions or need help with rescheduling, please reach out to me directly.

Your Agreement:

By booking your appointment online, you acknowledge that you have read, understood, and agreed to the terms laid out above. Ensuring that you are informed and comfortable with every aspect of your care is my top priority.